MetLife

Valuable team members, the Corporate POS Senior, will play an essential role in Bancassurance processes and in operational flows optimization.

Key Responsibilities:

• Handle Bancassurance activities (reporting activities, policy issuance, other administrative activities);
• Respond to sales force, policy holders or colleagues from other departments’ requests and complaints;
• Build and update the database from the administrative application at the insured person level, based on the information received from partners;
• Track premium collection, perform reconciliation and regularizations;
• Keep contact with the partners and solve requests coming related to the managed portfolios;
• Prepare various reports and situations regarding the managed portfolios;
• Provide support for other departments to solve various issues, specific to the administered portfolio;
• Recommend solutions to automate or simplify operational flows;
• Develop and review operational procedures for the department’s activities;
• Be involved in departmental and interdepartmental projects.

What we need from your side:

• Digital mindset and open to work with new technologies;
• Positive, with a strong “can do” attitude;
• Willingness to move things forward and to have an impact;
• Planning and organizational skills, including flexibility and agility to respond to changing environments;
• Strong customer service and problem solving skills;
• Attention to details;
• Proactive and promptness in solving problems;
• Excellent communication and inter-personal skills; 
• Very good knowledge of English and Microsoft Office tools;
• Experience working in insurance/ banking industry and solid understanding of the business/ distribution channels is a plus.