MetLife

Job description Unit Manager / Mgr Business Excellence Team

Technical Skills 

Must be:-

·       Expertise in building, testing and deploying solutions using Microsoft Power Platform Tools (Power BI, Power Apps, Power Automate, Power Pages)

·       Hand on experience of implementing M365 Co-pilot for process improvements

·       Practical implementation exposure of VBA Macros and related RPA Tools

Good to have:-

·       Exposure of Mainframe Automation / Cobal Language

·       Lean Six Sigma Green Belt Certification, applied knowledge of Lean / Six Sigma methodologies, change management along with project execution experience.

·       Experience of creating FMEA, Process Maps, VSM and relevant Quality tools of GB level.

·       Excellent knowledge of MS Office, particularly MS Excel & PowerPoint.

·       Training delivery skills on green belt level six sigma concepts.

·       Good with analytical skills, estimation, calculating capacity, FTE requirement, predictive accuracy etc.

Functional

·       Total Experience required: 8 to 10 years.

·       Possesses a blend of technical and functional expertise that enables them to design, develop, and manage solutions using Microsoft Power Platform tools

·       Should have stakeholder management skills for collaboration, facilitation and influencing stakeholders.

·       Must possess planning and analytical skills to facilitate and focus on continuous improvement and innovation within the organization.

·       Must have good communication, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally.

·       Creating automated workflows using Power Automate

Process specific Skills

·       Prior Knowledge and hands-on experience in Operations and / or enabling functions to detect and resolve gaps.

·       Ability to create an encouraging and efficiency driven environment.

·       Work well along with people of different functions, with different needs/requirements effectively.

Soft skills

·       Excellent listening, verbal, and written communication skills.

·       Decision making ability.

·       Result oriented, with strong negotiation and convincing skills.

·       Ability to find creative and innovative solutions to business problems.

·       Develop relationships with clients internal / External.

·       Communicate effectively to identify needs and evaluate alternative business solutions.