MetLife

IT Business Analyst/ Technical Functional Analyst

Role Summary

As an IT Business Analyst, you will bridge the gap between business needs and technology solutions. Your primary focus will be to analyze processes, define requirements, and ensure the successful delivery of systems and functionality that drive business value. You will collaborate with stakeholders, configure SaaS/COTS applications, and support testing and adoption to enable efficient, scalable solutions.

Key Responsibilities

• Lead discovery sessions to capture business processes, requirements, and improvement opportunities.
• Perform gap analysis and recommend actionable solutions aligned with business objectives.
• Translate business needs into clear functional specifications, user stories, and acceptance criteria.
• Model processes using BPMN and define future-state workflows.
• Coordinate and execute application testing to ensure quality and compliance.
• Configure and optimize SaaS/COTS applications to support business processes.
• Develop user documentation and training materials for smooth adoption.
• Provide operational support, troubleshoot issues, and perform root cause analysis to maintain system stability.
• Monitor system performance and proactively recommend enhancements.

Essential Skills

• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate effectively with diverse stakeholders and adapt to different audiences.
• Experience in Agile environments; familiarity with frameworks like SAFe or Scrum.
• Proficiency in collaboration tools (JIRA, Azure DevOps, ServiceNow).
• Skilled in BPMN modeling and process improvement techniques.

Preferred Skills

• Hands-on experience with SaaS platforms and integration concepts.
• Knowledge of SQL for data validation and reporting.
• Understanding of CI/CD practices and modern delivery pipelines.
• Familiarity with integration technologies (e.g., web services, REST API, XML).
• Proven experience in insurance claims process.

Qualifications

• University degree in a technical or business-related field.
• Minimum 3 years of experience in a similar role.
• Language level
  • Czech - Intermediate
  • English - Intermediate

Employee Benefits

• Work in a multinational company based in Prague.
• Dynamic environment with an elite, collaborative team.
• Flexible working hours and home office up to 3 days per week.
• Competitive salary and annual bonus scheme.
• Free life insurance, Cafeteria benefits, and retirement savings support.
• Language courses and continuous learning opportunities.
• 5 weeks of vacation, sick days, and additional perks.

Why Join Us?

You’ll be part of a global, diverse team driving digital transformation and delivering impactful solutions. This role offers flexibility, professional growth, and the chance to work on innovative projects in a supportive environment.