MetLife

As part of the MGCC Transformation team, deliver on the following responsibilities:

·         Effective customer engagement: 

o    Understand current process flow, identify automation and other improvement opportunities

o    Elicit, document, and validate functional and non-functional requirements 

o    Track and report project progress, benefits realization, and ROI to stakeholders

·         Automation leveraging Power Platform capabilities:

o    Produce wireframes, data models, and solution architecture

o    Build model-driven and canvas apps in Power Apps

o    Develop automated workflows in Power Automate

o    Implement role-based access and environment governance.

·         Building analytics and reporting capabilities:

o    Designing data models and interactive dashboards in Power BI as well as ensuring data quality and semantic consistency.

o    Using advanced Excel (advanced formulas) and Power Query to develop robust solutions 

·         Quality assurance - Define test plans and acceptance criteria; perform unit, system, and UAT; remediate defects; ensure performance and reliability.

·         Deployment and DevOps - Package and deploy across environments, adhere to change management and release processes.

·         Support and lifecycle management - Provide Hypercare, monitor usage and performance, manage backlog, and implement continuous improvements.

·         Risk, compliance, and security - Enforce data privacy, access controls, auditability, and platform governance; follow enterprise standards and best practices.

·         Documentation and training - Produce solution design docs, SOPs, runbooks, and user guides; conduct knowledge transfer and user enablement.

·         Use Six Sigma and Lean methodologies enhance effectiveness by removing errors and output variability