MetLife

·       Analyze, validate and process transactions as per Desktop procedures (L3 & L4)

·       Analyze and research all discrepancies.

·       Research & Investigate and resolve outstanding items

·       Determine eligibility and applicable plan provisions while meeting timeliness goals

·       Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email

·       Establish action plans for each file to bring claims to resolution

·       Utilize internal and external specialty resources to maximize impact on each claim file

·       Utilize Intellis and ACS (SIR) to update and maintain accurate data record

·       Use PC programs to increase productivity and performance

·       Ensure that the assigned targets are met in accordance with SLA and Internal standards

·       Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence

·       Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures.

·       Ensure adherence to established attendance schedules

·       Sedentary work – involves sitting most of the time

·       Close visual acuity - viewing a computer terminal and extensive reading

·       Talking – expressing or exchanging ideas by means of the spoken word