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Ubicaciones
  • Ubicaciones de publicación: San Juan, Puerto Rico

Todas las ciudades
San Juan
Región/Estados de publicación
Puerto Rico
País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
¿Es necesario desplazarse largas distancias?
Sí
Asistencia de reubicación disponible
No
Fecha de publicación
14-Jul-2025
ID del trabajo
10337

Descripción y requisitos

The LTD Case Specialist is responsible for managing assigned caseload, updating claim records, following plans, providing exemplary customer service in a timely and accurate manner by processing group disability income insurance claims in a timely and accurate manner. 


Success in this role requires strong customer skills and organization. The LTD Case Specialist is responsible for managing a caseload of LTD claims along with evaluating Claimant eligibility via information received from Claimant, Attending Physician and Employer. 

Job Location: Must be commutable distance to MetLife Office - San Juan, Puerto Rico 


In office once a month for office meetings



Principal Responsibilities:

  • Manages assigned caseload of long-term disability (LTD) claims. 
  • Determines whether to suspend, terminate, or pay claims. 
  • Updates current claims records (inputs data). 
  • Evaluates claimant eligibility via information received from claimant, attending physician, and employer. 
  • Follows plans to closure. 
  • Follows established claim policies and practices to resolve claims and issues. 
  • Performs other related duties as assigned or required. 

 

Supervisory Responsibilities:  None.

 

Job Requirements 

Required Qualifications:

  • High school diploma or equivalent 
  • 1+ years customer service experience 


 Preferred Qualifications:

  • Excellent communications skills 
  • Ability to prioritize and multitask 
  • Ability to think abstractly 
  • Keyboarding skills 
  • Spanish Bilingual Preferred

 

 

The expected salary range for this position is $41,600 - $45,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$41,600 - $45,000