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Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Presencial
Asistencia de reubicación disponible
No
Fecha de publicación
16-Jul-2025
ID del trabajo
10818

Descripción y requisitos

The Team You Will Join 
 
The Operations Specialist role is responsible for managing interactions with our sales team over calls, emails and in-office. This is a key role that enables sales team to answer customer queries and support on service requests raised by customers. This is an exciting opportunity for someone who wants to grow in the customer service area within the insurance industry.
Success in this role requires good communication skills (Arabic language preferred). You’ll collaborate closely with most functions within the company in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
  • Lead end-to-end interactions with the sales team and walk-in customers
  • Create a great partner and customer experience
What You Need to Succeed (Required Qualifications)
  • Bachelor’s degree or equivalent
  • 3+ years of experience related to customer service
  • Great communication skills
  • Customer Oriented with high level of empathy
  • Ability to work both independently and collaborate with others, coupled with a high level of self-motivation and initiative
  • Proficient & knowledgeable in computer skills such as MS office (Excel, PPT)
  • Ability to multitask and work with multiple stakeholders 
  • Strong problem-solving skills
  • Ability to function in a high-volume environment
What will be the key responsibilities
  • Ensure consistent performance & adherence to procedures related to daily branch administration
  • Ensure attendance is consistent and prompt, which will ensure daily business continuity with no back logs
  • Ensure daily reconciliation of transactions
  • Support audit requirements
  • Action based on feedback from Sales team and Customers
  • Share ideas for improving support services and department KPIs
  • Understand and adhere to all Compliance requirements, including but not limited to, reporting of suspicious transactions, screening requirements, as applicable, and the retention of Company records; plus provide timely support and unrestricted access to information as well as attend all training requests from Compliance 

Benefits We Offer

Our Gulf benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan, an Employee Assistance Program (EAP), and other digital mental health programs. You’ll get the support you need through every stage of life with various leave policies, be able to participate in volunteering events (for which you’re able to use Volunteer Time Off), have ample learning and growth opportunities, and more.


Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!