Job Description

Position Title, Responsibility Level

Tl/AM- IT Network 

Function

IT

Reports to 

Service Delivery Leader/SM

Permanent/ Temporary

Permanent

Span of Control

4-5 Vendor resources

Location 

Jaipur

Basic Function

• Responsible for managing the IT Network (Cisco) both wired and wireless for Jaipur Site
• Responsible for Operations, Incident and Problem Management for Network Domain  
• This position will be the primary conduit between the US, India (Jaipur) infrastructure teams for communication and escalation of issues
• Works with vendors and network operation team in the identification and resolution of complex network and voice problems
• Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation

Essential Functions

• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s
• Hands on experience required on:  

Network (Cisco):

·        Hardware – 

o   C9410/C9300/C6500/C4500 series switches

o   C8200/ISR 4451/ASR 1001 series routers

o   Copper & fiber modules/cards 

o   Meraki & Cisco Access Point C4800/C3800/MR56/9166

·        Software -

o   Good exposure on Routing and switching concepts:

§  Routing – BGP, EIGPR, MPLS, static, policy-based routing

§  Switching – VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring

§  Network/Protocol – Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS

·        Monitoring Tool and Dashboard – 

o   SolarWinds and Kiwi Syslog 

o   Meraki dashboard / DNAC

·        Cabling – 

o   Copper/Fiber

o   Standards – E1/T1/DS3/E3/OC3 

• Represent IT during Enterprise-wide meetings and in crisis
• L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective
• Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
• Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements with Business partners
• Create and maintain documentation related to ISO 27001/ISO 2000

Primary Internal Interactions

·        Act as a SPOC for all internal & external audit and audit related requirements

• Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in network/voice etc

Primary External Interactions

• Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
• Vendor management, including timely billing to Service Providers