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Todas las ciudades
Dhaka
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Presencial
Se requiere viaje
10%
Asistencia de reubicación disponible
No
Fecha de publicación
01-Abr-2026
ID del trabajo
16647

Descripción y requisitos

Job Scope


The incumbent will be responsible for overseeing end‑to‑end adjudication and settlement of death, living, MiB and group medical claims, ensuring accuracy, timeliness and compliance with policy guidelines. The role involves managing claim reserves, payments and accounting transactions, resolving complex pre‑eligibility issues through cross‑functional coordination, handling customer interactions, supporting finance, actuarial and regulatory reporting. He/she will also be required to contribute to system upgrades, UAT and new product initiatives.


Key Responsibilities


  • Adjudicate death, living, MiB and group medical claims efficiently while maintaining policy guideline and ensuring accuracy.
  • Calculate and book claim reserves for death claims (failed cases in CLiCS) under different life insurance policies in CMS.
  • Prepare Intimation Reports of Death Claims for reconciliation purpose.
  • Resolve and follow up the complex scenarios in pre- eligibility issues (created for system limitations) through interdepartmental coordination with Customer Service, Policy Service Delivery, Accounts, IT and Legal departments.
  • Attend to customers directly regarding various claims related queries, conduct regular follow-ups for claims settlement and communicate through emails, phone calls and letters as required.
  • Post declined death claims accounting transactions in the LifeLine system, ensuring precision and avoid any financial loss to the company.
  • Fulfill Finance department's requirements by taking appropriate actions for policy suspense items aged over 6 months, those exceeding the 90 Days threshold amount & UME items.
  • Validate the EFT Payment batches for the death claims and update workflows in CMS accordingly.
  • Provide required data for RBCT, ORM and BCP purposes, as well as for Actuarial investigations, reporting-based requirements and claim information for DPS C&D Out of Force next steps, DPS OOF lapsation etc.
  • Support User Acceptance Testing (UAT) for CLiCS upgrades and contribute to the development of new products projects.


Academic Qualification


  • Bachelor/Master's degree from any reputed university.


Relevant Experience


  • Any exposure or experience in the relevant field will be an added advantage.


Functional Competencies


  • Proficient in leveraging AI‑enabled tools, including Microsoft Copilot
  • Strong grasp over Microsoft Office
  • Strong mathematical, analytical and strategic abilities 
  • Ability to work under pressure and strict deadlines.
  • Knowledge of basic financial items and data.
  • Proactive and patient with a positive attitude.
  • Understand KPIs and eagerness to achieve them.
  • Strong communication skills
  • Ability to maintain strong working relationship with various stakeholders.
  • Ability to work independently and with a team.
  • Detail oriented while maintaining a high level of control and understanding.
  • Proactive and strong analytical skills and problem-solving abilities.


Leadership Competencies


Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs.


Creates Partnerships - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.


Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.


Models our Values - Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions.


Drives Results - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.


*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace


Application Deadline: April 08, 2026

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!