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Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Híbrido
Asistencia de reubicación disponible
No
Fecha de publicación
01-Oct-2025
ID del trabajo
12772

Descripción y requisitos

We are seeking a highly analytical and detail-oriented Data Intelligence Analyst to join our Insurance Analytics team. The role will focus on transforming raw data into meaningful insights to support strategic decision-making, improve operational efficiency, and enhance customer experience. The ideal candidate will possess strong technical skills in data analysis and visualization, combined with a solid understanding of insurance processes including policy administration, underwriting, claims, pre-approvals, call center operations, and customer experience.

 

Key Responsibilities

  • Support the Data Intelligence and Reporting Manager with setting the data provisioning and democratization strategical direction and roadmap
    1. Ensure that data intelligence and reporting projects align with organizational goals
  • Data Management & Analysis: Conduct exploratory and advanced statistical analysis to identify trends, patterns, and anomalies in insurance data. Ensure data integrity, accuracy, and governance standards are met.
  • Reporting & Visualization: Develop interactive dashboard, workflows and reports (Power BI and Alteryx), providing actionable insights to business units (underwriting, claims, operations, actuarial, sales, customer service).
  • Business Insights: Perform root cause analysis on claims leakage, fraud patterns, and operational bottlenecks.
  • Collaboration & Stakeholder Management: Partner with business teams (Operations, IT, Risk, Compliance, Finance) to define data requirements and KPIs.
    • Contribute to data democratization by enabling self-service reporting for business teams.
  • Data Products Development: Design, build, and maintain data products such as;
     Customer 360 datasets / profiling, Claims performance dashboards for operational monitoring and leakage detection, Fraud detection models embedded as reusable analytics components, Pre-approval turnaround trackers for real-time SLA monitoring and Enable self-service data products for business teams, allowing them to access governed and trusted datasets without IT dependency.
  • Key Skills & Competencies
  • Bachelor’s or Master’s degree in any discipline (Preferred: Data Science, Statistics, Actuarial Science, Computer Science, or related field).
  • 3–6 years of experience in data analytics, preferably within the insurance or financial services industry.
  • Experience with insurance systems (policy administration, claims management, CRM) is highly desirable.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in SQL, Python/R, and data visualization tools (Power BI).
  • Understanding of insurance business processes: policy lifecycle, claims, underwriting, pre-approvals, call center, and customer experience metrics.
  • Knowledge of statistical techniques (regression, classification, clustering) and predictive modeling.
  • Strong communication skills to present findings to both technical and non-technical stakeholders
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!