Ubicaciones
- Ubicaciones de publicación: Bridgewater, New Jersey
- Ubicaciones de publicación: Aurora, Illinois
País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Híbrido
Se requiere viaje
10%
Asistencia de reubicación disponible
No
Fecha de publicación
28-Julio-2025
ID del trabajo
10717
Descripción y requisitos
The Team You Will Join
You will become a member of the MidAtlantic II Customer Unit in National Accounts. The MidAtlantic CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between a dedicated client and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.
The Opportunity
The Client Service Consultant II is responsible for overall accountability for day-to-day support of national account clients spanning MetLife group benefits products. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a diverse and experienced team across the MidAtlantic CU, with this role located in Bridgewater, NJ or Aurora, IL. This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.
The Client Service Consultant II is responsible for overall accountability for day-to-day support of national account clients spanning MetLife group benefits products. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a diverse and experienced team across the MidAtlantic CU, with this role located in Bridgewater, NJ or Aurora, IL. This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.
Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You’ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Lead your National Account clients with excellence.
- Create dynamic relationships and moving presentations.
- Oversee the customer experience as the single point of contact for MetLife.
- Manage all day-to-day responsibilities.
- Develop strong customer relationships, and even stronger internal relationships.
- Coordinate yearly stewardships, customer visits, and project manage complex solutions.
What You Need to Succeed (Required Qualifications)
- 3-5+ years of group benefits or related experience
- Highest levels of organization
- Heart for Service, Tenacity, Personable, Ownership Mindset
- Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
- High School Diploma
What Can Give You an Edge (Additional Skills)
- Bachelor’s degree
- Strong Customer Satisfaction Focus
- Growth Mindset
The expected salary range for this position is $63,500 - $97,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
MetLife maintains a drug-free workplace.
$63,500 - $97,400