MetLife

Role Value Proposition

The Client Service Analyst has overall accountability for the day-to-day administrative service support of multiple Small Market clients. The CSA is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team!

Key Responsibilities

Overall accountability for the day-to-day administration of multiple or complex clients, including:

• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and Small Market accounts
• Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Essential Business Experience and Technical Skills

Required:

• 2+ years of equivalent experience within the insurance space
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
• General understanding of U.S. economy and employee benefits industry
• Proficient with Microsoft Office software
• Self-motivated to learn more about the business and is proactive in personal development

Preferred:

• Experience with products such as Dental, Disability and Life products
• Billing or similar experience 
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness