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País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Virtual
¿Es necesario desplazarse largas distancias?
No
Asistencia de reubicación disponible
No
Fecha de publicación
12-Edad-2025
ID del trabajo
11294

Descripción y requisitos

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers who collaborate to create innovative solutions to address core business challenges within MetLife. This role will conduct quality reviews of Americans with Disabilities Act (ADA) claims, collecting and analyzing quality opportunities, delivering results and driving improvements to ensure quality standards are achieved.



Key Responsibilities: 

  • Conducts quality reviews of Americans with Disabilities Act (ADA) claims.
  • Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards.
  • Partners with team to develop criteria and standards in which to measure quality behaviors.
  • Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team.
  • Presents findings to Senior Level Management and other key stakeholders.
  • Coach and mentor ADA Specialists to drive improvements in claim handling.
  • Provide additional support to the Absence Management Services quality team as needed.

 Essential Business Experience and Technical Skills:

Proficient knowledge of the leave services industry and the operational transactions and processes supported.

Required: 

  • 3+ years of experience managing ADA claims.
  • Experience managing ADA claims for a variety of customers 

Preferred:

  • Prior training or management experience
  • Bachelor’s degree
  • Strong oral and written communication skills
  • Strong working knowledge of Excel and PowerPoint
  • Excellent report writing and presentation skills
  • Demonstrated critical thinking, attention to detail, analysis and problem-solving skills
The expected salary range for this position is $53,000 - $64,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer

 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$53,000 - $64,000