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Ubicaciones

    Todas las ciudades
    Tampa
    Región/Estados de publicación
    Florida
    País
    Estados Unidos
    Acuerdo de trabajo
    Tiempo completo
    ¿Es necesario desplazarse largas distancias?
    Sí
    Asistencia de reubicación disponible
    No
    Fecha de publicación
    23-May-2025
    ID del trabajo
    8999

    Descripción y requisitos

    At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion. 

    ADA Claim Specialist  

    Location: Virtual, but must be commutable to Tampa, FL

    Training: IN-PERSON TRAINING for 3-12 weeks. 8:00AM - 4:30PM M-F 


    Key Responsibilities:

      

    • Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
    • Handle, review, and administer Family & Medical Leave Act standalone/ADA (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions.  
    • Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. 
    • Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. 

      

    Essential Business Experience and Technical Skills: 

    Required: 

    • New hires should live a commutable distance from the site the role is posted in.
    • High school diploma .
    • 2+ yrs. related experience and strong customer satisfaction focus and attention to detail .

      

    Preferred: 

    • Bachelor’s degree .
    • Knowledge of system applications and Disability claims knowledge/working knowledge of FMLA/Disability/Leave. procedures preferred .

      

    Business Category 

    Operations - Claims 




    The salary range for applicants for this position is 45,450.00.
    Benefits We Offer

     Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
    Acerca de MetLife

    Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

    Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!

    MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

    If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

    MetLife maintains a drug-free workplace.

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
    45,450.00