MetLife

Job Responsibilities:

• Track and help drive Problem investigations related to recent incidents which had business impact.  
• Govern and assist with building regularly scheduled team Reports covering the team operations.  
• Work with IT and business partners to communicate the status and track incidents arising from outages or batch abends. Communicate status of high-impact incidents to internal stakeholders. 
• Leverage metrics and monitoring tools to identify trends and prevent production incidents. 
• Act as a liaison between team delivery partners and other IT partners. 
• Work with AD and business to identify improvement opportunities.
• Use problem-solving skills to assist in providing direction with troubleshooting and diagnosing application issues.
• Monitor for incident patterns and track remediation activities to reduce future occurrences.
• Learn usage of modern UI Tools for monitoring and customer experience. 
• Perform bulk database updates to meet the needs of business.
• Assist AD teams with code analysis and user stories. 
• Work extended hours and weekends during critical events impacting business or releases.