MetLife

Role Value Proposition:

Exciting opportunity to join a dynamic application development team specializing in financial services. You will play a key role in leading the transition from legacy document systems to our modern platforms for customer communication management and enterprise content management (CCM/ECM). Your responsibilities will include designing solutions for our business needs, developing Proof of Concepts to address fast-moving business needs, and providing end-to-end technical direction for IT product development teams. As a Director, you will oversee multi-phased initiatives, manage onshore and offshore teams, and collaborate closely with Product and Design teams to deliver cutting-edge solutions. This role offers the chance to significantly impact, foster curiosity, and play a critical part in delivering innovative technology and customer solutions.  

Key Responsibilities:

• This role will initially focus on the customer communications area and will expand to other modernization areas in the future that may include middleware technologies, identity, and entitlements.
• Lead technical teams of 25+ resources, including employees and onshore/offshore partner teams. 
• Manage people and resources, including hiring, development, talent engagement, upskilling, performance management, and annual reviews. 
• Serve as the key technology advisor to the Product Manager 
• Develop and manage an application roadmap that delivers value in the short and long term. 
• Oversee technical implementation across the product portfolio, including products like Quadient, xPression, LiveLink CS20, and OpenText Global 360. 
• Integrate DevOps practices into agile software development. 
• Establish and enforce best practices in software development including code management, security, currency, performance, testing, DevOps practices, application maintainability, and reliability. 
• Utilize Agile software development metrics, maintenance metrics, and KPIs to optimize product delivery. 
• Identify risks and drive audits to conclusion. 
• Manage financials and budgets for software and services purchases/renewals. 
• Oversee any software and services vendors where applicable.

Essential Business Experience and Technical Skills:

Required:

• Ten plus years’ experience in full-stack software engineering.
• Proven experience in leading/managing a team of technologists.
• Demonstrated experience in Enterprise Content Management suite of products including Workflow, Content Management, Records Management & Document Scanning
• Prior experience in one or more of the following products - Quadient Inspire suite, OpenText xPression, OpenText LiveLink/Content Server, Global 360
• Experience with one or more programming languages, such as Java, Python, and JavaScript/HTML5.
• Proven experience with databases and data modeling tools.
• Experience in managing effective teams, both onshore and offshore.
• Experience in the Agile framework, delivery model, and tools.
• Experience in managing production applications, including monitoring, support, and triage of production issues.
• Experience with requirements management (in the form of uses stories, use cases, etc.), functional design, technical design, architecture, and automated testing.
• Knowledge of workflow, Content Management, and Records Management design patterns.
• Experience with cloud-based technologies, implementation/migrations.
• Ability to create technical designs and other technical documents.

Preferred:

• Bachelor’s degree in computer science, Information Systems, or related field
• Experience in Quadient Inspire product suite - Designer, Automation, Scalar and Interactive, Digital Advantage Suite (DAS), Messenger and Dynamic Communications (DC) 
• Strong analytical and communication skills.
• Experience with JSON, XML, XSD Schema, and Collibra.
• DevOps practices for CI/CD, release management, and automation using Azure DevOps or equivalent
• Ability to guide teams in detailed analysis, pattern recognition, and diagnosis of issues.
• AI, LLMs, and Prompt Engineering. 

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.