MetLife

Essential Functions

• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA’s
• Hands on experience required on:  

Network (Cisco):

         Represent IT during Enterprise wide meetings and in crisis situation

• L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective
• Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
• Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget, processing of vendor’s monthly invoices, define service level agreements  with Business partners
• Create and maintain documentation related to ISO 27001/ISO 2000

Basic Function

• Responsible for managing the IT Network (Cisco) both wired and wireless for Hyderabad Site
• Responsible for Operations, Incident and Problem Management for Network Domain  
• This position will be the primary conduit between the US, India ( Hyd) infrastructure teams for communication and escalation of issues
• Works with vendors and network operation team in the identification and resolution of complex network and voice problems
• Coordinate with vendor and monitors overall network & voice performance, including accountability for problem identification and escalation