MetLife

Basic Function

• Responsible for managing the IT Server operations for Hyd Site
• Responsible for Operations, Incident and Problem Management for Server Domain          
• This position will be the primary lead for all Hyd business support activities on server platform , interacting with business, vendors and IT teams in India & US.
• Monitors overall server platform performance, including accountability for problem identification and escalation

Essential Functions

• Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA’s
• L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective
• Understanding of Active Directory configuration, setup and other routine tasks
• Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP>
• Good understanding of messaging architecture fundamentals (MS Exchange)
• Hands on experience for administrating

• Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
• Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget and define service level agreements with business partners
• Coordinate for Blackberry/smart devices configuration with US/India team
• Create and maintain documentation related to ISO 27001/ISO 20000
• Work on Citrix and Azure VDI related issues

Primary Internal Interactions

• Work with IT procurement team to provide inputs related to server platform related procurement

Primary External Interactions

• Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife