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Descripción y requisitos

At MetLife, we’re leading the global transformation of an industry we’ve long defined. Founded in 1868, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to help its individual and institutional customers navigate their changing world. We have operations in more than 40 countries and hold leading market positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East.


We are one of the largest institutional investors in the U.S. with $669 billion of total assets under management as of December 31, 2021, ranked #50 on the Fortune 500 list, and honored to have been named to Fortune magazine's list of the "World's Most Admired Companies" for three consecutive years. 


MetLife employees are united by purpose, guided by empathy, and inspired by one another’s unique backgrounds and perspectives to make a difference in the lives of our customers, communities, and the world at large.


Compliance Risk Management (CRM) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).

The Global Investigations Unit (GIU) is an investigative function that conducts internal investigations, handles internal allegations and suspicions related to fraud and unethical behavior, develops the enterprise-wide framework for concern handling, and partners with internal groups to drive root cause discovery and remediation. A critical mission of the GIU is to ensure that allegations and suspicions of internal fraud are promptly and discreetly investigated.


The Role:

Reporting to the VP and Head of GIU, the Senior Investigator’s primary responsibility is to conduct investigations into allegations of or suspected employee / agent misbehavior, including potential fraud, regulatory / legal infractions, and other serious misconduct occurring in or affecting the EMEA region.  The Senior Investigator will also serve as the GIU’s representative in the region, working closely and collaboratively with CRM and other regional colleagues to implement and execute the enterprise-wide framework for concern handling.

Key Responsibilities: 

•    Conduct all aspects of moderate to high profile investigations that will include interpreting allegations, collecting relevant data in support of fact finding and analysis, drawing sound conclusions based on thorough assessments and development of facts, and summarizing concerns into an accurate and easy to understand case summary and report.  
•    Communicate investigation results to line management and other business partners throughout the investigative process. 
•    Escalate business issues identified during investigations, partnering with other business units, Global Risk Management, Legal Affairs, and Internal Audit, as necessary.   
•    Develop presence within EMEA including building relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.
•    Develop documents to support external prosecutions or recovery proceedings, where appropriate.
•    Periodically design and lead complex proactive investigations, for example of transactions, financial activities or expenses.


Key Relationships: 

•    Reports to: Vice President, GIU 
•    Direct reports/team: none 
•    Key Stakeholders:  Various business leaders and country General Managers, EMEA head of Compliance, country Compliance officers, Human Resources, Global Risk Management, Finance, Internal Audit, Global Technology and Operations, Government Relations, and Legal Affairs



Essential Business Experience and Technical Skills: 
Expertise and experience

•    Six or more years’ financial services experience in the areas of conducting investigations, proactive fraud detection, risk management, testing and monitoring, and management reporting. 
•    A governance, risk, and control mindset with strong ethical standards.
•    Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
•    Strong interpersonal skills with the ability to establish credibility, create partnerships, and build relationships at all levels.  
•    Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences. 
•    Bachelor’s degree required; degree qualified plus 8+ years’ experience or equivalent working years’ experience in the field (preferred).
•    Cultural fluency and ability to work effectively with a diverse, global population.
•    Fluent in English; business level fluency in another language (preferred) .
•    Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word.


MetLife Success Principles: 

•    Experiment with Confidence – Courageously learn and test new ideas without fear of failure
•    Act with Urgency – Demonstrate speed to action with agility and determination 
•    Seek Diverse Perspectives – Source ideas and feedback to expand thinking and make informed decisions
•    Seize Opportunity – Drive responsible growth and identify areas for continuous improvement
•    Champion Inclusion – Foster an environment where everyone is valued, heard, and can speak up
•    Create Alignment – Partner with others across the organization with candor and transparency
•    Take Responsibility – Be accountable and act in pursuit of the right outcomes
•    Enable Solutions – Anticipate and address obstacles while managing risk
•    Deliver What Matters – Execute meaningful priorities and follow through on commitments


Beneficios que ofrecemos

Nuestros beneficios están diseñados para cuidar su bienestar integral con programas de salud física y mental, bienestar financiero y apoyo a las familias. Ofrecemos cobertura de atención médica para usted y su familia, descuentos en seguros de hogar, automóvil y protección de mascotas, así como licencia parental. ¡También brindamos membresía de gimnasio premium para usted y sus familiares directos, tiempo libre para voluntariado, descuentos con universidades específicas, viernes flexibles, reembolso de conectividad y mucho más!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!