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  • Ubicaciones de publicación: Tampa, Florida

  • Ubicaciones de publicación: Kansas City, Missouri

Estados Unidos
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Descripción y requisitos

Role Value Proposition

Evaluates Amendment and/or Group Change Request submissions to ensure all necessary documentation, such as appropriate approvals, request from customer/broker, underwriting and census information, are received in order to process the request. Ensures efficient and accurate change deliverables are met in all required systems including plan master and contracts. Effectively communicates with FSC, Sale Representative, Account/CSC Representatives or broker, to obtain any needed information and set expectations for the process. Delivers correct contract documents with updated Plan Change information to the customer.

Key Responsibilities 

  • Obtains complete Amendment/Group Change Request documentation. Reviews request for accuracy and compliance with underwriting guidelines and state regulations. Retrieves any missing data from the FSC, Account/CSC representative, broker, or sales representative.
  • Provides deliverables to FSC, Sale Representative, Account/CSC representatives, broker or client such as confirmation letter/email, Certificates, Policy Amendments, etc.
  • Updates all applicable systems manually and accurately.
  • Educates internal and external parties on Group Change Request and/or Amendment submission, procedures and support.
  • Achieves metrics that have been established for the department by management for completion of plan/system revisions.
  • Serves as a learning partner to less experienced team members and partners.
  • Serves as a subject matter expert for work instruction and processing review as required. Actively participates in identifying and resolving system and processing defects and brings to the attention of the Plan Change Team Lead(s)/Manager.
  • Proactively anticipates operational problems and identifies opportunities for improvements to avoid those problems.
  • Proactively maintains expertise on all systems and passes necessary training requirements.
  • Acts as primary SME on internal team and some enterprise projects as assigned.
  • Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills 


  • 2+ years of relevant business experience
  • Group Benefits knowledge and/or experience
  • Demonstrated problem-solving skills.
  • Self-motivated, well organized and flexible with a sense of urgency approach.
  • Excellent listening, oral and written communication skills.
  • Ability to manage multiple tasks prioritizing effectively.
  • Ability to find creative and innovative solutions to business problems
  • High school diploma

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.