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Ubicaciones

  • Posting Location: Tampa, Florida

  • Posting Location: Oriskany, New York

País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
¿Es necesario desplazarse largas distancias?
Asistencia de reubicación disponible
No
Fecha de publicación
10-May-2024
ID del trabajo
2617

Descripción y requisitos

Long Term Disability Claims Specialist II

Job Title:  Long Term Disability Claims Specialist II

Location: Virtual but must be commutable to Tampa, FL and Oriskany, NY offices. 

TRAINING WILL BE IN PERSON


Role Summary:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The LTD Claims Specialist evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. In this role, the LTD Claims Specialist is required to exercise independent judgment, critical thinking skills, exemplary customer service skills as well as effective inventory management skills. 


 Key Responsibilities:   

  • Effectively manages with some level of oversight an assigned caseload of moderately complex claims which consists of pending, ongoing/active and appeal reviews. The LTD CS will be evaluated for increases in their authority levels as they become more experienced in their decision-making and demonstrate consistency in meeting all key performance indicators. Proficiently calculates monthly benefits due after elimination period, to include COLA, Social Security Offsets, and Rehab Return to Work benefits, and other non-routine payments.
  • Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations. Interacts and communicates effectively with claimants, customers, attorneys, brokers, and family members during claim evaluations. Compiles file documentation and correspondence requiring extensive policy and factual detail.  Analyzes information to determine if additional information is needed to make a reasonable and logical claims determination based off the information available.
  • Clarifies and reconciles inconsistencies when gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed and addresses/resolves escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate matters to our appeals, complaint, or litigation support areas. Collaborates with both external and internal resources, such as physicians, attorneys, clinical/vocational consultants as needed to gather data such as medical/occupational information in order to ensure reasonable, thorough decisions.

Essential Business Experience and Technical Skills:

Required:

  • 1-3 years of LTD claims processing experience with prior experience with independent judgement and decision making while relying on the available facts with the use of critical thinking and analysis when reviewing the information
  • Creative problem-solving abilities and the ability to think outside the box and organizational/time management skills, excellent interpersonal/communication skills in both verbal and written form, and excellent customer service skills proven through internal/external customer interactions.


 Preferred:

  • Bachelor’s degree



The salary range for applicants for this position is 50,000.00-55,000.00.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
50,000.00-55,000.00