MetLife

• Serves as a central point of contact during incidents, coordinating response efforts across multiple teams including IT, business operations, legal, and communication and collaborates to ensure timely and effective response coordination
• Coordinates the initial assessment and triage of incidents, including determining the severity, scope, and potential impact of the incident; prioritizes response efforts based on risk and criticality, ensuring resources are allocated effectively to contain and mitigate threats
• Supports the investigation and analysis of incidents to identify potential vulnerabilities; collects and analyzes relevant data and evidence, working closely with counterparts and business partners to understand the full scope of the incident and coordinate the implementation of corrective actions.
• Prepares incident updates for dissemination to senior business leaders. 
• Conducts post-incident reviews and analysis of incidents to identify lessons learned, documents gaps in incident response process, and areas for improvement; supports the development and implementation of corrective actions and recommendations to enhance the organization's incident response capabilities and resilience 
• Supports compliance with relevant regulatory requirements, industry standards, and contractual obligations related to incident response and data protection
• Designs, updates, and maintains comprehensive incident response plans tailored to threats and organizational needs; supports the regular review and testing of preparedness protocols, ensuring they are in line with current events, emerging threats, and changes in the organization’s infrastructure
• Supports expansion of incident management partnerships with internal teams, including but not limited to Corporate Security, Cybersecurity, Government Relations, and Communications; proactively shares situation reports and after-action analysis
• Provides support to leadership through regular guidance to MetLife Security Operations Centre (MSOC) Operations Analysts (OAs) to assist with responding to emerging physical threats to MetLife personnel, assets, operations and reputation

• At least 8 years of experience in a large- scale crisis management/ incident response field or an equivalent environment, whether in the public or private sector
• Experience of coordinating organizational response to both physical and cyber security incidents. 
• A firm knowledge of relevant regulatory requirements pertaining to operational and cyber resilience
• Excellent interpersonal, oral and written communication, editing and presentation skills
• A keen analytical thinker with the aptitude to collate and validate multiple streams of information; comfortable acting within ambiguous circumstances
• Proven ability to fuse quantitative data and qualitative analysis and produce organization-specific operational assessments
• Experience in writing detailed situation reports and after-action reports for senior-level audiences.
• Functions well in a dynamic team environment, while also working independently on individual reporting deliverables
• Cybersecurity, privacy incident response, incident management, crisis management or business continuity exercise planning experience

What Can Give You an Edge:

• Industry standard crisis/ resilience certifications or cyber certifications.
• Foreign language ability/ Global Experience a plus