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  • Posting Location: Memphis, Tennessee

Estados Unidos
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Descripción y requisitos

Role Value Proposition: 

Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.  This is located onsite at a customer in Memphis.

Key Responsibilities:  

·       Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

·       Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

·       Leads and participates in both customer- and internal-facing presentations and meetings.

·       Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

·       Participates in client account audits and strategic planning process.

·       Partners with Financial team in completion of client reports; analyzing results and identifying trends.

·       Leads and coordinates implementation of the addition of MetLife products on a basis.

·       Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

·       Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

·       Perform other related duties as assigned or required.


Essential Business Experience and Technical Skills:



·       5-7+ years of relevant experience

·       Knowledge of Group Benefits core products including Dental and/or Life, Disability

·       Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

·       Excellent organizational, interpersonal, and communication skills, both written and verbal.

·       Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness. 

·       Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

·       Ability to balance client expectations with MetLife capabilities

·       Self-motivated to learn more about the business and is proactive in personal development

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.