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País
Emiratos Árabes Unidos
Esquema de Trabajo
Híbrido
Asistencia de reubicación disponible
No
Fecha de publicación
30-Abr-2024
ID del trabajo
2360

Descripción y requisitos

JOB PURPOSE:

We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a valued member of our team, you will be responsible for managing our relationship with customers and enhancing our overall customer experience. Your primary focus will be to conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts.

 

JOB DESCRIPTION:   

  • Building a strong relationship with the new and existing clients.
  • Educating clients about various insurance policies
  • Communicating with the clients and maintaining a good rapport with them.
  • Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage
  • Conduct customer welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and engagement efforts

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

  • Bachelor's degree in sales, marketing, or related field.
  • 3+ years experience in a similar role.
  • Excellent written and verbal communication skills in English (Arabic is a plus)

 

COMPETENCIES REQUIRED:

  • Ability to remain calm and professional in stressful situations.
  • Comfortable speaking with clients, whether over the phone or in person
  • Persuasive argumentation and listening skills  
  • Friendly personality, with excellent interpersonal and sales skills
  • Resilient spirit and persistent nature
  • Strong interpersonal skills and the ability to build rapport with potential clients
  • Goal-oriented mindset
  • Empathy and patience
  • Desire to receive feedback and improve performance
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!