MetLife

JOB DESCRIPTION

We are looking for customer-focused professionals with a proven success in customer relationship management to join our team of Customer Loyalty Specialists. This is a call center role where you will manage customer relationships and enhance their experience by conducting welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and other engagement initiatives.

COMPETENCIES REQUIRED

·       Build strong relationships with all clients.

·       Excellent interpersonal and communication skills.

·       Empathetic with effective listening skills

·       Excellent interpersonal and communication skills.

·       Resilient and persistent nature.

·       Goal-oriented mindset.

·       Receptive to feedback and professional development.

QUALIFICATIONS, EXPERIENCE, & SKILLS

·       Omani National

·       Bachelor’s degree.

·       3 years’ experience in a similar role.

·       Excellent written and verbal communication skills in English, Arabic, Hindi, or Bengali.