Descripción y requisitos
JOB DESCRIPTION
We are looking for customer-focused professionals with a proven success in customer relationship management to join our team of Customer Loyalty Specialists. This is a call center role where you will manage customer relationships and enhance their experience by conducting welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and other engagement initiatives.
COMPETENCIES REQUIRED
· Build strong relationships with all clients.
· Excellent interpersonal and communication skills.
· Empathetic with effective listening skills
· Excellent interpersonal and communication skills.
· Resilient and persistent nature.
· Goal-oriented mindset.
· Receptive to feedback and professional development.
QUALIFICATIONS, EXPERIENCE, & SKILLS
· Omani National
· Bachelor’s degree.
· 3 years’ experience in a similar role.
· Excellent written and verbal communication skills in English, Arabic, Hindi, or Bengali.
Benefits We Offer
Our Gulf benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan, an Employee Assistance Program (EAP), and other digital mental health programs. You’ll get the support you need through every stage of life with various leave policies, be able to participate in volunteering events (for which you’re able to use Volunteer Time Off), have ample learning and growth opportunities, and more.
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!