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  • Posting Location: Aurora, Illinois

  • Posting Location: Southfield, Michigan

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Descripción y requisitos

National Accounts Client Services Director

Role Value Proposition: 

Ensures quality customer service and secures profitable revenue through the management of internal customer unit resources and engagement with key clients and brokers.


Key Responsibilities:

  • Leads and manages internal customer unit personnel to assure timely and accurate delivery of all services, including preparation of benefit plan objectives and analyses, trend studies, normative research, renewal and financial reports, SPDs, and/or contracts, etc…
  • Works directly and closely with multiple customers and brokers, responding to requests and initiating contact in anticipation of emerging concerns and issues.
  • Anticipates operational problems and identifies opportunities for improvement through detailed knowledge of clients' businesses.
  • Manages all aspects of day-to-day customer servicing.
  • Works with internal resources such as actuarial, IT, and claims functions to ensure timely, accurate delivery of services to clients; manages delivery of services provided by external vendors.
  • Works with management colleagues to create profitable case-specific business plans and to identify revenue growth and expense reduction opportunities.
  • Participates in RFP process in areas such as developing proposals, meeting potential clients, and client presentations.
  • Responsible for maintaining complete and accurate customer unit data on all internal reporting systems.
  • Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:


·       8-10+ years of relevant product/industry experience, as well as 5-7+ years of people management/leadership experience

  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
  • Passionate and motivational, with excellent communication skills

·       Industry, enterprise, and client business acumen

·       Strong relationship building and collaboration

·       Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.

·       Comfortable adapting to ambiguity and changing priorities


·       Bachelor’s degree in related field preferred

·       Knowledge of Group Benefits core (particularly Life, Disability, and Dental) and voluntary products

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.