MetLife

The Team You Will Join 

You will become a member of the South CU in National Accounts.  The South CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers.  This role, for a Client Service Consultant, will deliver exceptional customer service, serve as a liaison between clients and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service. 

The Opportunity 

The Client Service Consultant is responsible for overall accountability for day-to-day support of multiple complex customers focusing on Life, Voluntary Products, Dental, Vision, and Disability coverages.  You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations.  You will join a diverse and experienced team across the South CU, located in Houston, Dallas, San Antonio, Austin, Aurora, Kansas City, and St. Louis.  This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.   

Success in this role requires a Client Service Consultant who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You’ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Lead your National Account book of business with excellence. 
• Create dynamic relationships and moving presentations. 
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities. 
• Develop strong customer relationships, and even stronger internal relationships.  
• Coordinate yearly stewardships, customer visits, and project manage complex solutions. 

What You Need to Succeed (Required Qualifications)

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note) 
• 3+ Years of benefits experience
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset

 What Can Give You an Edge (Additional Skills)

• Suggested 5+ of years of experience in large customer group benefits  
• Bachelor’s degree
• Strong Customer Satisfaction Focus
• Growth Mindset