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Ubicaciones

  • Posting Location: Aurora, Illinois

  • Posting Location: Dallas, Texas

  • Posting Location: Houston, Texas

  • Posting Location: St Louis, Missouri

País
Estados Unidos
Acuerdo de trabajo
Tiempo completo
Esquema de Trabajo
Híbrido
Se requiere viaje
10%
Asistencia de reubicación disponible
No
Fecha de publicación
02-May-2024
ID del trabajo
2509

Descripción y requisitos

Role Value Proposition: 

Delivers exceptional customer service to large group benefits clients. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife’s products and services.

 

Key Responsibilities:

  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Participates in client account audits and strategic planning process.
  • Partners with financial team in completion of client reports; analyzing results and identifying trends.
  • Leads and coordinates implementation of the addition of MetLife products on a basis.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Perform other related duties as assigned or required.

 

Essential Business Experience and Technical Skills:


Required:

  • 5+ years of relevant experience
  • Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
  • Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • Ability to balance client expectations with MetLife capabilities
  • Self-motivated to learn more about the business and is proactive in personal development

Preferred:

  • Knowledge of group benefit products, particularly Life, Disability, Dental, and/or Accident & Health
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Acerca de MetLife

Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2023, MetLife, a través de sus subsidiarias y afiliadas, es una de las empresas de servicios financieros líderes en el mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales. Con operaciones en más de 40 mercados, ocupamos posiciones de liderazgo en Estados Unidos, América Latina, Asia, Europa y Medio Oriente.

Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro. Unidos por un propósito y guiados por la empatía, estamos inspirados para transformar el próximo siglo en servicios financieros. En MetLife, es #AllTogetherPossible. ¡Únete a nosotros!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.