위치
- Posting Location: Sydney, New South Wales
국가
호주
고용 형태
상근 정규직(정규직)
Work Arrangement
하이브리드
Relocation 지원여부
아니요
게시일
24-아니요-2025
직무 ID
13905
직무 설명 및 자격 요건
MetLife are looking for 360Health Program Manager who is passionate about advancing health outcomes and making a meaningful difference in the life insurance industry. This role will be a critical supporter of our award-winning 360Health program, a comprehensive health and wellbeing initiative supporting customers and their families at every stage of their health journey.
As our 360Health Program Manager, you will play a pivotal role in shaping and ensuring the clinical accuracy of our 360Health content and services. You will be responsible for developing, implementing, and maintaining high-quality, evidence-based resources that empower Australians to live healthier, longer lives. You’ll collaborate closely with cross-functional teams including Customer Experience (CX), digital, and clinical experts to continuously enhance our digital health offerings and deliver seamless, integrated experiences for our customers.
If you are dedicated to improving health outcomes, thrive in a collaborative environment, and are committed to clinical excellence, we invite you to apply and be part of a team redefining health and wellbeing in Australia.
Key Responsibilities
- Develop, review and copy-edit clinical content relevant to 360Health for appropriateness, accuracy and relevance to audience.
- Seek out best practice in health and wellbeing, ideate and solution for improvements to service offerings.
- Identify emerging health trends and integrate evidence-based practices into program offerings.
- Ensure content and program compliance with Australian health regulations, privacy laws, and best practice standards.
- Maintain clinical protocols and quality assurance frameworks are adhered to.
- Ensure clinical integrity across content and service offerings. Collaborate with technology, clinical and commercial partners to ensure propositions meet customer, risk, quality, and regulatory requirements.
Stakeholder Engagement
- Act as the clinical subject matter expert for 360Health across MetLife Australia working with recovery and claims teams.
- Support 360Health presentations relating to clinical content and ensure health outcomes are accurately represented.
- Workshop and collaborate with external healthcare partners to ensure we are delivering on best in market offers for our customers.
- Support the 360Health product roadmap and backlog for new and emerging health propositions.
Operational Management
- Work with Recovery teams on key journey performance, KPIs, and health outcomes; prepare regular reports for senior leadership.
- Analyse 360Health service utilisation and leverage learnings for reporting on what’s working, what’s not and where to.
- Champion digital health solutions and virtual care models to improve accessibility and engagement.
- Support with award submissions.
Qualifications & Experience
- Excellent verbal and written communication skills with experience in corporate health programs.
- Minimum 5+ years’ experience in clinical program support, EAP program management or health service delivery.
- Strong knowledge of Australian healthcare system, telehealth models, and mental health frameworks.
- Excellent stakeholder management.
- Ability to work independently and within a multidisciplinary team.
- Proficient in Microsoft Office and design tools.
- Detail-oriented, analytical, and collaborative.
Desirable:
- Experience in insurance or corporate health programs.
Key Business Relationships
- External business partners
- Internal departments
- Regional/Asia and Global Teams
- Agencies
- 3rd party vendors
Benefits We Offer
When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.
About MetLife
Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!