MetLife

Join a team shaping the future of financial well-being for millions of Americans. At the heart of our U.S. Business is a commitment to delivering trusted employee benefits and retirement solutions that empower people to live with confidence. You'll help drive strategic growth across a diverse, expanding portfolio - whether it’s developing innovative products, harnessing technology to drive customer impact at scale, advancing capital-efficient retirement solutions, or exploring new market opportunities. Here, you’ll work within an environment that combines deep industry expertise with forward-thinking investment in emerging capabilities, while making a meaningful difference in how Americans plan for their futures.

The Client Services Consultant II is responsible for delivering high-quality client service and operational support for group insurance clients across the United States. Guided by our purpose—always with you building a more confident future—this role plays a critical part in strengthening client relationships, driving service excellence, and supporting the growth of MetLife’s Group Benefits business.

In this role, you will act as a trusted partner to clients and internal teams, leading key initiatives, solving complex service challenges, and contributing to long-term client satisfaction and retention. This is an exciting opportunity to build deep industry expertise while making a meaningful impact on client outcomes and business performance. 

• Lead day-to-day client service delivery, including managing client requests, resolving issues, and ensuring high levels of customer satisfaction
• Manage and coordinate projects, including implementation of new products and services, while partnering with internal stakeholders
• Analyze client data and financial reports to identify trends, provide insights, and recommend plan design or service improvements
• Act as a liaison between clients and internal teams to support relationship management, troubleshooting, and strategic planning
• Develop and deliver client presentations, reporting, and documentation, including maintaining process manuals and client-specific procedures

• 3–5 years of relevant professional experience in client service, account management, or group insurance
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) to analyze data and deliver presentations
• Strong organizational, communication, and interpersonal skills with the ability to manage multiple priorities effectively
• Demonstrated project management, problem-solving, and analytical skills with strong attention to detail
• Ability to work independently while balancing client expectations with business capabilities 

• Experience working with Group Benefits products such as Life, Disability, Dental, and/or Absence Management
• Proven ability to build strong client relationships and contribute to long-term account growth
• Experience supporting client audits, reporting, and strategic planning initiatives
• Proactive, self-motivated mindset with a commitment to continuous learning and professional development 
• Bachelor's Degree

The expected salary range for this position is $74,500 - $78,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.