MetLife

Essential Functions

• Analyze, validate and process transactions as per Desktop procedures (L3 & L4)
• Analyze and research all discrepancies.
• Research & Investigate and resolve outstanding items
• Determine eligibility and applicable plan provisions while meeting timeliness goals
• Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email 
• Establish action plans for each file to bring claims to resolution 
• Utilize internal and external specialty resources to maximize impact on each claim file
• Utilize Intellis and ACS (SIR) to update and maintain accurate data record
• Use PC programs to increase productivity and performance
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures.
• Ensure adherence to established attendance schedules
• Sedentary work – involves sitting most of the time
• Close visual acuity - viewing a computer terminal and extensive reading
• Talking – expressing or exchanging ideas by means of the spoken word