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Location(s)

  • Posting Location: Noida, India

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
09-Jul-2024
Job ID
3005

Description and Requirements

Essential Functions

 

  • Analyze, validate and process transactions as per Desktop procedures (L3 & L4)
  • Analyze and research all discrepancies.
  • Research & Investigate and resolve outstanding items
  • Determine eligibility and applicable plan provisions while meeting timeliness goals
  • Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email 
  • Establish action plans for each file to bring claims to resolution 
  • Utilize internal and external specialty resources to maximize impact on each claim file
  • Utilize Intellis and ACS (SIR) to update and maintain accurate data record
  • Use PC programs to increase productivity and performance
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards
  • Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
  • Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures.
  • Ensure adherence to established attendance schedules
  • Sedentary work – involves sitting most of the time
  • Close visual acuity - viewing a computer terminal and extensive reading
  • Talking – expressing or exchanging ideas by means of the spoken word